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You are here : Fares & special offers > Customer services > Exchange and refund conditions

Exchange and refund conditions

Clear and simple

The majority of TGV Lyria tickets are exchangeable and refundable in accordance with the conditions of the fare you have chosen.

To obtain a refund:

> Provided the conditions associated with your fare allow it, you have up to two months (date to date) to obtain a refund or exchange your ticket.

An exchange or refund can be obtained from the place of purchase :

In France

in SNCF stations,
SNCF offices and approved travel agencies.

In Switzerland

in SBB stations and approved travel agencies.

If your ticket was ordered online via www.tgv-europe.ch please contact directly www.tgv-europe.ch for all changes.

> If your request for refund cannot be processed at the place of purchase, you can contact :

For tickets issued in France

Service relations clients SNCF
62973 ARRAS Cedex 9

For tickets issued in Switzerland

Swiss Federal Railways SBB
Customer Service
P.O. Box
CH-3000 Bern 65

Or e-mail:

railecho1@sbb.ch (in French)
railecho2@sbb.ch (in Italian)
railecho3@sbb.ch (in English or German)

Please do not forget to attach your original tickets when requesting a refund or compensation.

Also, if you can provide your phone number and indicate a time when you will be available to speak, this will help with processing your request and will reduce the response time!

Good to know

In Switzerland, purchase and requests for exchange or refund of TGV Lyria tickets, can incur a fee (between CHF 5.- to 10.- per person and per booking).

Except in the following cases:
- cancellation of a TGV Lyria train, strike etc.
- upgrade of class and fare