Whether departing from French or Swiss stations, there are spaces specially designed for the disabled and people with restricted mobility on board TGV Lyria trains.
All TGV Lyria trains have a space in 1st class (in carriage 1 or 11) that is specially reserved for wheelchair users. The toilets have also been adapted for disabled access.
When making your reservation, ask if this space can be reserved for you.
If this space is not available and you are able to get from your wheelchair into a passenger seat, you can reserve a standard seat. Your wheelchair must then be folded and stored away in order to comply with safety regulations and to avoid causing obstructions. In this case, you should make a direct request for assistance from the welcome desks at the stations you will use on your journey.
In stations and on TGV Lyria trains, this symbol is used to indicate the availability of facilities for people with restricted mobility.
Good to know
A chair called a “chaise de transfert” (transfer chair) is available on board TGV Lyria trains. It can be used to access the toilet facilities for those who are unable to do so unaided. If you would like to use this chair, just ask the ticket inspector.
Assistants to the disabled : assistants to the disabled are also eligible for a special fare. Such assistants are required to present proof relating to the wheelchair user or visually impaired person they are accompanying.
If two disabled people travel together, one cannot have the status of assistant to the other.
Assistance dogs for the disabled or blind passengers, travel free of charge on TGV Lyria trains and do not require a ticket.
Journeys departing from France
The “Accès Plus” (Access Plus) service allows you to travel and move around more easily in SNCF stations and on board TGV Lyria trains.
By providing a free welcome and assistance service, from a meeting point at the departure station right through to the exit at the arrival station, we do everything to make sure your trip is a success, whatever your disability.
To reserve the welcome and assistance service, tailored to suit your needs and your amount of luggage, please contact the SNCF “Centre de Service Accès Plus” (Access Plus Service Centre) at least 48 hours prior to departure.
There are various ways to obtain information in preparation for your journey :
Tel.: 0890 640 650 then press 1 (0.11 €/min incl. taxes)
Short number: 36 35 then say, “Accès Plus” (0.34 €/min incl. taxes)
Fax: 0825 825 957 (0.15 €/min incl. taxes)
Mail : firstname.lastname@example.org
Website : www.accessibilite.sncf.com and www.voyages-sncf.com/voyageurs_handicapés
Journeys departing from Switzerland
We recommend that you advise the CFF “Call Center Handicap” (Disability Call Centre) of your international travel plans at least three working days before your departure. In addition to the usual information, the CFF Call Center Handicap will also need to know your seat and carriage numbers (which you will find on your reservation details).
To organise your travel and arrange any necessary assistance, you can contact:
Tel. Call Center Handicap: every day from 6am till 10pm on 0 800 007 102 (free phone number in Switzerland)
Tel.: Direct line from outside Switzerland +41 (0) 51 225 71 50
Fax: +41 (0) 51 225 70 90