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Lost and found

If you have left or lost property on a TGV Lyria train, you should contact the lost and found service in France or Switzerland depending on your destination/journey.

If you travelled on a TGV Lyria train to Switzerland:

There are three ways to report the loss:

- Go to a CFF ticket desk in a Swiss station
- Call 0900 300 300 (1.19 CHF/min), open 24 hours a day, 7 days a week
- File an online loss report, 3 forms are available depending on your circumstances: 

Create a new loss report

Revise an existing loss report

Did you find the article again yourself? 

For further information, visit the CFF website.

Good to know

You must provide the date of loss, the number of the TGV Lyria train taken and the route followed. The more information you can provide, the more chance there is of finding the article.
View our interactive ticket to see where to find your train number or see the online customised timetables.

If you travelled on a TGV Lyria train to France:

If your TGV Lyria train terminated at Paris Gare de Lyon:

In the station:
There is a lost and found service (“Service des Objets trouvés”) in the station which is open from Monday to Friday, from 9am to 5pm.

Find the lost and found service  on the station map.

By post:
Service des Objets trouvés
190, rue de Bercy
75 012 PARIS
France
By fax:
00 33 (0)1 53 33 67 26
By phone:
00 33 (0)1 53 33 67 22 (answer phone and message in French only)

If your TGV Lyria train terminated at Paris Gare de l’Est:

In the station:
There is a lost and found service (“Service des Objets trouvés”) in the luggage area on level - 1 in the station (main hall opposite the toilets).

Find the lost and found service  on the station map

The service is open:
from Monday to Sunday, 6am to 11: 45pm,
including bank holidays
By phone: (answer phone and message in French only)
00 33 (0)1 40 18 88 73


Good to know

When reporting lost property, you must quote:
- the date and place of loss,
- description of the lost article,
- your personal details

The lost and found (“Objets trouvés”) service will not contact you unless the article has been found.
Article return fee: €9.

The SNCF lost and found service (“service des Objets Trouvés”) will not return found property to overseas residential addresses.

 

Collect your tickets :

single

single

Leaving from :

outward

Class :

1st

1st

Adult

Senior

return

return

Going to :

inward

2nd

2nd

Young

Child

Leaving from :

Going to :

outward

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