- In SNCF stations,
- In SNCF stores and approved travel agents.
- In CFF stations and accredited agencies
- For any ticket with a magnetic strip, purchased on ch.oui.sncf/fr, please send your request within a 60 days delay to the following adress :
Service Relation Client SNCF
62 973 Arras
You must join your travel document as a proof, to your request.
Lost or stolen tickets
Under no circumstances can a refund or duplicate be provided for lost or stolen tickets.