Exchange & Refund of TGV Lyria tickets

If your fare conditions allow, you have up to two months (date to date) to apply for a refund or exchange your ticket.
The exchange or refund can be requested at the place where you bought your ticket.

Special Offer - Exchange for free and refund under conditions

Tickets with partial flexibility, can be refunded with a deduction of €30 / CHF 33 per ticket for international TGV Lyria journeys from 12 May 2021. 

Conditions of the offer

  • Travel dates from 12 May 2021, booked from 5 January 2021 inclusive.
  • Exchange charge: €0 / CHF 0 (except in the event of any difference in the fare).
  • Refund charge: €30 / CHF 33
  • Offer valid for a ticket with partial flexibility (changeable under conditions) booked via SNCF and SBB channels.
  • Only valid for an exchange / refund on an international TGV Lyria route, requested prior to the train departure.
  • Exchange valid only on the same route and with TGV Lyria.

Sales and information at self-service machines, at stations, from SNCF shops, by telephone on 3635 (service at €0.40/min. + call costs), at, at SNCF-approved travel agencies, at, at the ticket counter or from Rail Service on 0848 44 66 88 (CHF 0.08/min.).

How to exchange or get a refund for your tickets?

Exchange/Refund SNCF tickets

  • Online on through the "My Bookings" tab
  • In SNCF stations / sales offices and approved travel agencies
  • By calling 36 35 (France) / open everyday from 7 am to 10 pm (free phone call, plus any fees charged by your service provider) / +33 (0) 1 84 94 36 35 (price of an international call, excluding any additional costs of your operator).

For a refund request after the planned date of travel, we kindly invite you to write to SNCF Customer Services via the website > "Contact us" > "Complaints" > Reason: "I have not used my ticket".

For paper tickets purchased on  we kindly invite you to send your request within 60 days to the address below:

Service Relation Client SNCF

62 973 Arras

Cedex 9


For your request to be considered, we kindly invite you to provide the original copy of your tickets.

Exchange/Refund SBB tickets

  • At SBB stations and approved agencies
  • By calling the SBB Contact Center at the following number: +41 (0) 848 44 66 88 (CHF 0.08/min)

Lost or stolen tickets 

Under no circumstances can a refund or duplicate be provided for lost or stolen tickets.