Traffic Information on COVID-19
Last update: 08/10/2021, 14:31
- Following a force majeure incident in our on-board catering preparation facilities, catering services are gradually being relaunched:
- BUSINESS 1ÈRE customers are welcome to travel in this class and enjoy the catering offer at seat. You can book now.
- The catering offer in the bar coach will be relaunched in the next few days with a selection of products.
Our customers and employees' health, safety and well-being are our priority. We are closely following the information given by the health and governmental authorities on the development of the situation.
Wearing a facemask is mandatory aboard our trains, in stations, as well as on public transport in France and in Switzerland. More information here about our safety and health measures.
- For all travel in France and all international travel on board our TGV Lyria trains, the health pass is required as of 9 August 2021.
- All travels in France or international journeys with TGV Lyria requires a health pass (certificate of a complete vaccination schedule, PCR/antigenic test less than 72 hours old, or Covid recovery certificate less than 6 months old). To find out more about the health pass, visit the French government website.
- Controls of the health pass can be carried out at any time during your journey.
Conditions of entry into France from Switzerland:
A certificate of a complete vaccination scheme, PCR/antigenic test less than 72 hours old or Covid recovery certificate less than 6 months old is required to travel to France, in the context of the European health pass.
You must also carry a declaration on honour stating that you are not showing any symptoms of Covid-19 and that, to the best of your knowledge, you have not been in contact with any person with a confirmed case of Covid-19 during the 14 days prior to your trip.
These entry rules to France can change at any time as the public health context evolves. We therefore encourage you to find out more about the French entry requirements prior to your voyage on the website of the Ministry of the Interior.
Conditions of entry into Switzerland from France:
Anyone who has not been vaccinated or has not recovered must present a negative test result (antigen or PCR) on entry into Switzerland. After four to seven days in the country, another test must be carried out, subject to a fee. The result of the second test must be sent to the relevant cantonal office.
All travellers entering Switzerland – whether vaccinated, recovered or with a negative test – must also complete the entry form.
These entry rules to Switzerland can change at any time as the public health context evolves. We therefore encourage you to find out more about the Swiss entry requirements prior to your voyage on the website of the Swiss government.
Exchanges are free of charge and refunds are possible under some conditions: more infos on the exchange/refund webpage.
From 30 August 2021, BUSINESS 1ÈRE customers will be welcome to travel in this class. The BUSINESS 1ÈRE service will be available every weekday as well as Sunday middays and evenings. You can book now.
TGV Lyria services will increase from 30 August 2021; we recommend consulting the detailed timetable on our timetable page when organising your travel.
Extensive engineering work will be carried out in France and Switzerland in the second half of 2021, during the following two key periods in particular:
- From 25 September to 24 October: limited services or no services between Paris and Lausanne via Vallorbe and between Paris and Basel/Zurich
- The weekends of 13–14 and 20–21 November: reduced services between Paris and Lausanne via Vallorbe from Renens station (in both directions of travel). Services between Paris and Lausanne via Geneva will terminate at/depart from Geneva. A connecting SBB shuttle service will run between Renens (about 4 km from Lausanne) and Lausanne, and it is possible to book a TGV Lyria ticket between Paris and Lausanne to include the connecting SBB service between Renens and Lausanne.
- If you book your ticket via SBB: the connection will be automatically taken into account in your usual Paris to Lausanne/Lausanne to Paris search
- If you book your ticket from France via oui.sncf or another SNCF outlet: to ensure the best travel experience, specify ‘via Renens VD’ when you search for Paris to Lausanne/Lausanne to Paris in the search engine
- If you book your ticket from Switzerland via ch.oui.sncf: you will need to book two separate tickets. Book your TGV Lyria ticket from Renens VD to Paris/Paris to Renens VD on ch.oui.sncf as an e-ticket. Book your ticket from Lausanne to Renens VD/Renens VD to Lausanne with SBB at sbb.ch or at a station. You can also book your entire journey at an SBB station or at sbb.ch.
- If booking your ticket via a travel agency, ask them to include Renens VD station in their search.
- To learn more about booking combined ticket options from Switzerland, check out our tutorial here : Book a ticket from Switzerland
- It's also possible to just book the TGV Lyria journey from Paris to Renens VD/Renens VD to Paris, as Renens station is served by Lausanne's public transport network.
Please consult the detailed PDF of the changes here or in the section at the top of this page, or contact your ticket agent.
In order to offer maximum flexibility to passengers, TGV Lyria is putting commercial measures in place in line with its distributors, SNCF and SBB, and according to the recommendations of the local authorities. The exact conditions of exchange / refund depend, therefore, upon the distribution channel used when purchasing the ticket:
- If you booked your ticket via SBB: at the ticket counter or via the SBB Contact Center. Contact SBB customer service. Exchanges are free of charge, cancellation fee of €30 / CHF 33 will be charged from 12 May 2021.
- If you booked your ticket via OUI.sncf, ch.oui.sncf or another SNCF distribution channel:
- Before departure of the train: exchange are free of charge, cancellation fee of €30 / CHF 33 will be charged from 12 May 2021. Send your request via the tab "My bookings".
After the departure of the train: refund online at SNCF customer service: SNCF.com > “SNCF at your service” > “Complaints” > reason: “I have not used my ticket”.
- If you booked your ticket via a travel agency, please contact them directly to find out the exact exchange / refund conditions.
The SNCF sales areas at Gare de Lyon are open.