Reimbursement of tickets purchased at a SNCF point of sale
- Between 30 mins and 1 hr: 25% of the ticket price in SNCF vouchers only
- Between 1 hr and 2 hr: 25% of the ticket price in SNCF vouchers or Euros
- From 2 hr onward :50% of the ticket price in SNCF vouchers or via bank transfer
Reimbursement of tickets purchased at a SBB point of sale
- Between 30 mins and 1 hr: 25% of the ticket price in SBB vouchers ("Railbons") only
- Between 1 hr and 2 hr: 25% of the ticket price in SBB vouchers ("Railbons") or CHF
- From 2 hr onward : 50% of the ticket price in SBB vouchers ("Railbons") or CFF
How to obtain this compensation?
SNCF Tickets
- Online:
Via the G30 compensation form
- via Mail:
The original copy of your tickets (IATA) need to be attached to your request and be sent to the following address:
Service Garantie Ponctualité SNCF
BP12013 - 14089 CAEN Cedex 6
Please note: The processing delay is extended.
SBB Tickets
- Online:
Via the SBB compensation form