Accessibility for people with reduced mobility Services and fares

TGV Lyria makes exploring France and Switzerland easier, from booking to disembarking. When departing French and Swiss stations, and travelling on board TGV Lyria, you can benefit from spaces specially designed for people with reduced mobility.
What’s more, we give you special rates and dedicated support services.

Services specially for you

Quiz: What does this symbol mean? ♿

It indicates that facilities are available to people with reduced mobility.

Ultra-comfort seats

Did you know? There are two spaces in 1st class (coaches 1 or 11) specially reserved for wheelchair users. That’s right, comfort is for everyone on TGV Lyria. *

No spaces available? Don’t panic. You can always opt for a regular booking if you are able to sit in a seat. Fold and stow your wheelchair, then settle into one of our comfortable seats.

Need assistance? Station staff will be happy to help. And you’ll find attentive service once on board. 

*Psst. When booking, don’t forget to ask for one of these spaces.

Need to spend a penny? Our specially designed toilets are also accessible for people with reduced mobility.

💡 Good to know

A wheelchair is available on board TGV Lyria services to help you get about. Having a drink in the buffet coach or visiting the loo has never been easier. Just speak to the train manager.

Fares specially for you

On TGV Lyria, people with reduced mobility travelling in a wheelchair benefit from a fixed fare of EUR 38/CHF 38 and are automatically placed in STANDARD 1ÈRE. And the same conditions apply for their companions!

♿ PRM fare EUR 38/CHF 38
👨 PRM companion in STANDARD 1ÈRE EUR 38/CHF 38
👩 PRM companion in STANDARD EUR 12/CHF 12
🐶 Guide dogs for the blind Free – no ticket required

For any other disability*, only the companion is entitled to a special fare. If two people with reduced mobility are travelling together, each must have a PRM ticket.

💡 Don’t forget your eligibility documents (such as a disability card or medical certificate).

Our assistance services

When travelling from a French station

The Accès Plus Service makes it easier to travel and move around SNCF stations and on board TGV Lyria. It’s just one more way we make your journey smoother.

Booking the best assistance for you and your luggage couldn’t be simpler. SNCF’s Accès Plus call centre is there to help:

  • Up to 24 hours before the departure time of your train when travelling by TGV Lyria only
  • Up to 48 hours before your train’s departure time when travelling by TGV Lyria with a TER connection (regional exceptions apply – more details can be found on the relevant TER website).

Ready, steady... Book!

  • By phone, from 8:00 am to 8:00 pm, seven days a week:
    • From France: 3635 then #45 (service free excluding the cost of the call)
    • From abroad:  +33 1 84 94 36 35 then say ‘Accès Plus’ (cost of an international call, plus any additional charges from your provider)
  • From SNCF ticket offices or shops, on SNCF Connect or in SNCF-approved travel agencies

Travelling from a Swiss station

Call the SBB Contact Center Handicap at least three working days before your departure. Make sure you have your seat and coach number to hand and a friendly adviser will do the rest.

Contact Center Handicap

Available every day from 6:00 am to 10:00 pm

Phone: +41 (0) 800 007 102 (freephone in Switzerland)

Phone: +41 (0)51 225 78 44

Fax: +41 (0) 51 225 70 90

By email: [email protected]