Accessibility for people with reduced mobility Services and fares

TGV Lyria makes exploring France and Switzerland easier, from booking to disembarking. When departing French and Swiss stations, and travelling on board TGV Lyria, you can benefit from spaces specially designed for people with reduced mobility.
What’s more, we give you special rates and dedicated support services.

Services specially for you

Quiz: What does this symbol mean? ♿

It indicates that facilities are available to people with reduced mobility.

Ultra-comfort seats

Did you know? There are two spaces in 1st class (coaches 1 or 11) specially reserved for wheelchair users. That’s right, comfort is for everyone on TGV Lyria. *

No spaces available? Don’t panic. You can always opt for a regular booking if you are able to sit in a seat. Fold and stow your wheelchair, then settle into one of our comfortable seats.

Need assistance? Station staff will be happy to help. And you’ll find attentive service once on board. 

*Psst. When booking, don’t forget to ask for one of these spaces.

Need to spend a penny? Our specially designed toilets are also accessible for people with reduced mobility.

💡 Good to know

A wheelchair is available on board TGV Lyria services to help you get about. Having a drink in the buffet coach or visiting the loo has never been easier. Just speak to the train manager.

Fares specially for you

On TGV Lyria, people with reduced mobility travelling in a wheelchair benefit from STANDARD fares with an automatic upgrade to STANDARD 1ERE. 

♿ Wheelchair users fareRegular STANDARD fare

👨 Wheelchair user companion in STANDARD 

(up to 3 companions)

€12/CHF 12

👩 Wheelchair user adult companion in STANDARD 1ÈRE

30% off regular semi-flex fare
🐶 Wheelchair user child companion in STANDARD 1ÈRE60% off regular semi-flex fare

For any other person with a disability or reduced mobility (PRM)*, only the companion is entitled to a special fare:

👨Companion to PRM (in STANDARD 1ERE)€38/CHF 38
👩 Companion to PRM (in STANDARD)€12/CHF 12

If two people with reduced mobility are travelling together, each must have a PRM ticket.

Guide dogs for the blind also travel free of charge on our trains.

💡 Don’t forget your eligibility documents (such as a disability card or medical certificate).

Our assistance services

When travelling from a French station

The station assistance service allows you to benefit from assistance when boarding and disembarking your TGV Lyria. Every effort is made to ensure your journey is a success.

Booking the best assistance for you and your luggage couldn't be easier. SNCF's Assist'enGare is available to help you up to 24 hours before your train's departure time.

Ready, steady... Book!:

  • By phone, from 8:00 am to 8:00 pm, seven days a week:
    • From France: 32 12 (free service + cost of a call)
    • From abroad:  +33 (0)9 72 72 00 92 (free service + cost of a call)
  • Online via the station assistance booking form
  • From a sales assistant in stations, shops, on SNCF Connect or in SNCF-approved travel agencies.

Find out more about the station assistance service.

Travelling from a Swiss station

Call the SBB Contact Center Handicap at least three working days before your departure. Make sure you have your seat and coach number to hand and a friendly adviser will do the rest.

Contact Center Handicap

Available every day from 6:00 am to 10:00 pm

Phone: +41 (0) 800 007 102 (freephone in Switzerland)

Phone: +41 (0)51 225 78 44

Fax: +41 (0) 51 225 70 90

By email: [email protected]