Our tickets adapt to your schedule
Unable to travel when you’d originally planned? We’ve got you covered.
Outside of exceptional measures (such as engineering works), the exchange and refund policy applies up to your TGV departure time.
😍 Fully exchangeable tickets | 😀 Exchangeable tickets subject to conditions | 👩 👨 Adult | 👧 👧 Child (4–12 years) | 🙂 Non-exchangeable and non-refundable tickets | |
🔃 Exchanges | Exchange free of charge until departure | Up to 7 days before departure: Free exchange. After this date, an exchange fee of EUR 25 / CHF 25 will apply | Up to 7 days before departure: Free exchange. After this date, an exchange fee of EUR 25 / CHF 25 will apply | Exchange free of charge until departure | No exchange possible |
💱 Refunds | Refunds free of charge until departure | Cancellation before train scheduled to depart charged at EUR 40/CHF 40 per ticket | Cancellation before train scheduled to depart charged at EUR 40/CHF 40 per ticket | Refund free of charge until departure | No refund possible |
These measures are only valid under the following conditions:
For a ticket booked via SNCF and SBB channels
For an exchange/refund on a completely identical international TGV Lyria route.
💡 If your train is cancelled, you can claim a full refund of the cost of your ticket free of charge. Depending on your point of purchase, the time limit for making your claim differs:
SBB tickets: up to 30 days after departure.
SNCF tickets: up to 90 days after departure.
More information on booking train tickets.
Exchanging and refunding your tickets
If you booked your tickets with SNCF
You are spoilt for choice. You can make a claim:
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Online at https://www.sncf-connect.com/en-en/ via the ‘Tickets’ tab
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At stations/SNCF shops and approved travel agents
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By calling 36 35 (France)/open 7 days a week from 8 am to 8 pm (free call not including any additional charges by your operator) / +33 1 84 94 36 35 (price of an international call, not including any additional charges by your operator).
Psst. For paper tickets purchased on www.sncf-connect.com/fr-ch/, please send your request within 60 days to the address below:
Service Relation Client SNCF
62 973 Arras
Cedex 9
France
📎 Enclose the following supporting documents with your request: original tickets
💡 For all requests for a refund after the planned travel date, please write to SNCF Customer Services via https://www.sncf-connect.com/en-en/ > ‘Contact SNCF’ > ‘Complaints’ > reason: ‘I have not used my ticket’.
If you booked your tickets with SBB
You can go to SBB stations and approved agents or simply call the SBB Contact Centre on +41 (0) 848 44 66 88 (CHF 0.08/min)
Stolen or lost ticket?
Sometimes (often), accidents do happen. Unfortunately, if your ticket is lost or stolen, we cannot refund you or make a duplicate.