Special Offer: Exchange and refund for free

Are you keen to travel but want to have the option to cancel your trip before departure this summer or autumn?
We are making this easier for you with a special offer: exchanges and refunds are free of charge until 1 November.

Conditions of the offer

For a journey from 28 August to 1 November

  • Travel dates up to 31 August, booked up to 31 August inclusive.
  • The exchange and refund charge is €0 / CHF 0 (except in the event of any difference in the fare).
  • Offer valid from 28 May for a ticket booked via SNCF and SBB channels.
  • Only valid for an exchange / refund requested prior to the train departure.


Sales and information at self-service machines, at stations, from SNCF shops, by telephone on 3635 (service at €0.40/min. + call costs), at OUI.sncf, at SNCF-approved travel agencies, at sbb.ch, at the ticket counter or from Rail Service on 0848 44 66 88 (CHF 0.08/min.).

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