Cancelling your tickets

How to cancel your train tickets purchased in Switzerland or France?

Cancelling tickets booked in France

Because we can always change our mind or something unexpected might come up, here is how you cancel tickets booked in France.  You can obtain refunding for your tickets if chosen fares allow it.  

Be sure you have the following information:

  • name used during the booking process
  • TGV Lyria number on which you had booked seats
  • your travel reference number (9 digits shown to the bottom right of your ticket).

From France, call 36 35 (0.40€ incl. tax/min), and say "Annuler" or enter 33.
From Switzerland, call +33 (0) 1 84 94 36 35 and enter 3.
 
You can also go to a station, store or SNCF approved travel agency or log on to www.oui.sncf and go to the Train section, then Manage your orders.

You can cancel your tickets in France, before departure of your TGV Lyria on www.oui.sncf, or via the direct phone line on 36 35  (0.40€ incl. tax/min) if you made your booking on www.oui.sncf, in a station, store or travel agency.

Cancelling tickets booked in Switzerland

The cancellation procedure depends on where you bought your ticket. You can cancel your ticket in Switzerland (excluding fares subject to special conditions) up to the time of departure of your TGV Lyria. 

Cancelling tickets with a magnetic strip on the back

Be sure you have the following information: 

  • name used during the booking process
  • TGV Lyria number on which you had booked seats
  • your Travel reference number (6 letters shown to the bottom right of your ticket).

You can process at :

  • any SNCF station in France,
  • at customer desk or with automatic machine.