Exchange & Refund of TGV Lyria tickets

If your fare conditions allow, you have up to two months (date to date) to apply for a refund or exchange your ticket.
The exchange or refund can be requested at the place where you bought your ticket.
TGV Lyria information

Exceptional measure

Given the current health situation in Switzerland, we are currently offering free exchanges on all tickets for travel dates from 21 December 2021 up to and including 31 March 2022, valid before the departure of your train. You just pay the difference in the ticket price. 

If your train has been cancelled due to COVID, you can exchange your ticket (before departure) or obtain a refund at no cost.

For terms and conditions, see the section ‘How to exchange and get a refund on tickets’ below.

Exchange and refund policy – outside of exceptional measures

Unable to travel when you’d originally planned? Outside of exceptional measures, the exchange and refund policy shown below applies up to your train departure time.

  • Tickets for which exchangeable conditions apply: exchange free of charge. You just pay the difference in the ticket price. For cancellations, a charge of EUR 30/CHF 33 applies to each ticket.
  • Tickets who are modifiable free of charge: exchange or refund with no fee up to your train departure time.
  • Tickets who are non-exchangeable and non-refundable:  no exchange or refund will be permitted.
  • Offer valid for a ticket booked via SNCF and SBB channels.
  • Only valid for an exchange / refund on an international TGV Lyria route, requested prior to the train departure.
  • Exchange valid only on the same route and with TGV Lyria.
  • If your train is cancelled, you can claim a full refund of the cost of your tickets up to 60 days after the scheduled departure

Sales and information at self-service machines, at stations, from SNCF shops, by telephone on 3635 (service at €0.40/min. + call costs), at OUI.sncf, at SNCF-approved travel agencies, at sbb.ch, at the ticket counter or from Rail Service on 0848 44 66 88 (CHF 0.08/min.).

How to exchange or get a refund for your tickets?

Exchange/Refund SNCF tickets

  • Online on OUI.sncf through the "My Bookings" tab
  • In SNCF stations / sales offices and approved travel agencies
  • By calling 36 35 (France) / open everyday from 7 am to 10 pm (free phone call, plus any fees charged by your service provider) / +33 (0) 1 84 94 36 35 (price of an international call, excluding any additional costs of your operator).

For a refund request after the planned date of travel, we kindly invite you to write to SNCF Customer Services via the website SNCF.com > "Contact us" > "Complaints" > Reason: "I have not used my ticket".

For paper tickets purchased on https://en.oui.sncf/en/  we kindly invite you to send your request within 60 days to the address below:


Service Relation Client SNCF

62 973 Arras

Cedex 9

France


For your request to be considered, we kindly invite you to provide the original copy of your tickets.

Exchange/Refund SBB tickets

  • At SBB stations and approved agencies
  • By calling the SBB Contact Center at the following number: +41 (0) 848 44 66 88 (CHF 0.08/min)

Lost or stolen tickets 

Under no circumstances can a refund or duplicate be provided for lost or stolen tickets.