Special Offer - Exchange for free and refund under conditions
Tickets with partial flexibility, can be refunded with a deduction of €30 / CHF 33 per ticket for international TGV Lyria journeys from 12 May 2021.
Conditions of the offer
- Travel dates from 12 May 2021, booked from 5 January 2021 inclusive.
- Exchange charge: €0 / CHF 0 (except in the event of any difference in the fare).
- Refund charge: €30 / CHF 33
- Offer valid for a ticket with partial flexibility (changeable under conditions) booked via SNCF and SBB channels.
- Only valid for an exchange / refund on an international TGV Lyria route, requested prior to the train departure.
- Exchange valid only on the same route and with TGV Lyria.
Sales and information at self-service machines, at stations, from SNCF shops, by telephone on 3635 (service at €0.40/min. + call costs), at OUI.sncf, at SNCF-approved travel agencies, at sbb.ch, at the ticket counter or from Rail Service on 0848 44 66 88 (CHF 0.08/min.).
How to exchange or get a refund for your tickets?
Exchange/Refund SNCF tickets
- Online on OUI.sncf through the "My Bookings" tab
- In SNCF stations / sales offices and approved travel agencies
- By calling 36 35 (France) / open everyday from 7 am to 10 pm (free phone call, plus any fees charged by your service provider) / +33 (0) 1 84 94 36 35 (price of an international call, excluding any additional costs of your operator).
For a refund request after the planned date of travel, we kindly invite you to write to SNCF Customer Services via the website SNCF.com > "Contact us" > "Complaints" > Reason: "I have not used my ticket".
For paper tickets purchased on https://en.oui.sncf/en/ we kindly invite you to send your request within 60 days to the address below:
Service Relation Client SNCF
62 973 Arras
For your request to be considered, we kindly invite you to provide the original copy of your tickets.
Exchange/Refund SBB tickets
- At SBB stations and approved agencies
- By calling the SBB Contact Center at the following number: +41 (0) 848 44 66 88 (CHF 0.08/min)
Lost or stolen tickets
Under no circumstances can a refund or duplicate be provided for lost or stolen tickets.