Exchange & Refund of TGV Lyria tickets

Unable to travel when you’d originally planned? Outside of exceptional measures, the exchange and refund policy shown below applies up to your train departure time.

• Tickets for which exchangeable conditions apply: for cancellations (made before your train is scheduled to depart), a charge of EUR 30/CHF 30 applies to each ticket.

- Adult: exchange free of charge up to seven days before the scheduled departure, excluding any potential difference in price. Past this date, an exchange fee of EUR 25 / CHF 25 will apply, excluding any potential difference in price.

- Child (age 4–12): these tickets are now exchangeable and refundable free of charge.

• Tickets who are modifiable free of charge: exchange or refund with no fee up to your train departure time.
• Tickets who are non-exchangeable and non-refundable:  no exchange or refund will be permitted.
• Offer valid for a ticket booked via SNCF and SBB channels.
• Only valid for an exchange / refund on an international TGV Lyria route.
• Exchange valid only on the same route and with TGV Lyria.
• If your train is cancelled, you can claim a full refund of the cost of your tickets. Tickets can then be exchanged free of charge for the next TGV Lyria swith available seats (condition: same route and travel class). Depending on your initial purchasing channel, the delay to submit your refund request differs :
  • SBB tickets : up to 30 days after the scheduled departure
  • SNCF tickets : up to 60 days after the scheduled departure

Sales and information at self-service machines, at stations, from SNCF shops, by telephone on 3635 (service at €0.40/min. + call costs), at sncf-connect.com, at SNCF-approved travel agencies, at sbb.ch, at the ticket counter or from Rail Service on 0848 44 66 88 (CHF 0.08/min.).