Traffic information about your train journey

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Disrupted traffic

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Works

Consult the next disruptions: upcoming document.

Real-time traffic information www.sncf.com

Inter-sector national strike from 5 December 2019 (beginning from 4 December)

Updated information on 20 January 10:59 p.m.

Since the beginning of the inter-professional strike movement in France, TGV Lyria has announced and guaranteed trains running at least 48 hours in advance. Traffic, limited to the Zurich-Basel-Paris service in the first days of the strike, has resumed since Wednesday 11 December between Geneva and Paris, will resume from Friday 20 December between Lausanne and Paris, and will continue to increase in the coming days.

We currently operate a normal service with all trains on the Paris-Basel-Zürich route. In addition, we are planning a near-normal service on the Paris-Geneva and Paris-Lausanne routes in the week of January 20, 2020.

Trains are currently confirmed until 23 January. Tickets for all these trains are on sale on the SBB and SNCF sales channels.

Travellers wishing to travel to France by 19 Januray and holding a ticket on a cancelled train are invited to exchange their ticket for a train with assured traffic at their point of sale (at ticket offices in SNCF/SBB stations). Potential additional costs will be refunded to you upon simple request to the customer service department of your booking channel. Exchange at a ticket office in station will be directly free of charge.

Trains are likely to arrive with delay on some routes, due to additional stops (about +15 minutes) or diversions (about +45 minutes) to allow them to travel. When it should happen, the delay at arrival is indicated in the "modifications"/"comments" column of the traffic tables below.

For the entire duration of the strike, up-to-date details of the trains for the following day and two days after will be available:

  • on the SNCF Assistant and the SNCF information tools;
  • and on lists which will shortly be available on this page. Train numbers indicated in the tables below = running trains.

Find here the transport plan of the previous days.

 

Monday 20 January (running trains) – confirmed:

Normal situation on the Paris > Geneva/Lausanne axis, except TGV Lyria n°9789 (departure 8:18 pm am from Paris) cancelled.

Normal situation on the axis Lausanne/Geneva > Paris, except TGV Lyria n°9760 (departure 6:29 am from Geneva) cancelled.
Normal situation on the Paris > Basel/Zurich axis, except for TGV Lyria n°9211 (departure 10:22 am from Paris) cancelled due to works. TGV Lyria n°9213/33 : This train has its terminus at Basel instead of Zurich. Travellers with destination Zurich should take a SBB train Basel<>Zurich.
Normal situation on the axis Zurich/Basel > Paris, except for TGV Lyria n°9210 (departure 09:34 am from Zurich)  cancelled due to works. TGV Lyria n°9230/32 : This train has its departure at Basel instead of Zurich. Travellers with destination Zurich should take a SBB train Basel<>Zurich. The TGV Lyria ticket remains valid.

 

 

Tuesday 21 January (running trains) – confirmed:

Normal situation on the Paris > Geneva/Lausanne axis, except TGV Lyria n°9789 (departure 8:18 pm am from Paris) cancelled.
Normal situation on the axis Lausanne/Geneva > Paris except TGV Lyria n°9760 (departure 6:29 am from Geneva) cancelled.

Normal situation on the Paris > Basel/Zurich axis except for TGV Lyria n°9211 (departure 10:22 am from Paris) cancelled due to works. TGV Lyria n°9213/33 : This train has its terminus at Basel instead of Zurich. Travellers with destination Zurich should take a SBB train Basel<>Zurich.

Normal situation on the axis Zurich/Basel > Paris except for TGV Lyria n°9210 (departure 09:34 am from Zurich)  cancelled due to works. TGV Lyria n°9230/32 : This train has its departure at Basel instead of Zurich. Travellers with destination Zurich should take a SBB train Basel<>Zurich. The TGV Lyria ticket remains valid.

 

Wednesday 22 January (running trains) – confirmed:

Normal situation on the Paris > Geneva/Lausanne axis.
Normal situation on the axis Lausanne/Geneva > Paris except TGV Lyria n°9760 (departure 6:29 am from Geneva) cancelled.

Normal situation on the Paris > Basel/Zurich axis except for TGV Lyria n°9211 (departure 10:22 am from Paris) cancelled due to works. TGV Lyria n°9213/33 : This train has its terminus at Basel instead of Zurich. Travellers with destination Zurich should take a SBB train Basel<>Zurich.

Normal situation on the axis Zurich/Basel > Paris except for TGV Lyria n°9210 (departure 09:34 am from Zurich)  cancelled due to works. TGV Lyria n°9230/32 : This train has its departure at Basel instead of Zurich. Travellers with destination Zurich should take a SBB train Basel<>Zurich. The TGV Lyria ticket remains valid.

 

Thursday 23 January (running trains) – confirmed:

Normal situation on the Paris > Geneva/Lausanne axis.
Normal situation on the axis Lausanne/Geneva > Paris except TGV Lyria n°9760 (departure 6:29 am from Geneva) cancelled.

Normal situation on the Paris > Basel/Zurich axis except for TGV Lyria n°9211 (departure 10:22 am from Paris) cancelled due to works. TGV Lyria n°9213/33 : This train has its terminus at Basel instead of Zurich. Travellers with destination Zurich should take a SBB train Basel<>Zurich.

Normal situation on the axis Zurich/Basel > Paris except for TGV Lyria n°9210 (departure 09:34 am from Zurich)  cancelled due to works. TGV Lyria n°9230/32 : This train has its departure at Basel instead of Zurich. Travellers with destination Zurich should take a SBB train Basel<>Zurich. The TGV Lyria ticket remains valid.

 

  • The details about trains for the next period from 24 January will be confirmed as soon as possible, maximum 48 hours in advance.

We are trying to ensure and anticipate the circulation of our trains as soon as possible, despite some constraints, which are evolving during this strike. As soon as they are published, we invite all persons with a ticket for a canceled train to exchange their ticket for a confirmed train (any additional costs will be refunded) by the distributor of the ticket. We are working to strengthen our available capacity on these days to accommodate the maximum number of travellers.

Updated information every day.

 

All TGV Lyria teams will be available to give their customers the best advice as quickly as possible.

  • To follow the traffic situation in real time, please go to the SNCF mobile app and subscribe to the alerts, or visit sncf.com.
  • Please note that traffic in Paris are still difficult, with strikes affecting all public transport. Nevertheless, lines 1 and 14 (automatic service), both serving Paris Gare-de-Lyon, are runnig normally all day long (with the risk of overcrowding at rush hours). All information on Paris metro (subway), tram and bus traffic is available and regularly updated on this page: www.ratp.fr/infos-trafic .
  • We would advise you to limit the number of bags you bring with you on your journey in order to facilitate your transit.

This information may be subject to change.

 

Commercial after-sale measures for trains operating from 4 December to 19 January:

Details of the methods for refund and exchange are given below. Actions apply for the return journey if the outward journey is affected by the strike (or vice versa).

Measures: exchange or refund without charge, irrespective of the fare, including non-exchangeable / non-refundable fares (with payment of any difference in price between the cost of the original ticket and the fare on the day - this difference of price will be refund upon simple resquest to the customer service department of your booking channel).

Channels in Switzerland: go to the ticket counters at SBB stations for tickets purchased via an SBB channel, and to OUI.sncf for tickets bought on an SNCF channel.

Channels in France: go to your booking channel.

Specific details for self-service terminals and OUI.sncf: after-sales measures apply up to 1 hour after the departure time of the train, and not up to 21 January on these channels.
 

1. Refunds up to 21 January

Any passenger holding a ticket or e-ticket valid on a train operating during the national inter-sector strike from 4 December to 19 January may apply for a refund of their ticket without charge from now up to 21 January, irrespective of the fare, and including non-exchangeable/non-refundable fares.

This rule applies to a physical ticket as well as an e-ticket (not validated/checked), for a refund request before or after the departure of the train up to 21 January inclusive.
 

2. Exchange up to 21 January
Any passenger holding a ticket (not validated/checked), purchased in France, valid on a train operating during the national inter-sector strike from 4 December to 19 January may apply to exchange their ticket without charge, irrespective of the fare, including non-exchangeable/non-refundable fares.

For the exchange, the method of exchange of the tickets as well as the price of your initial tickets may result in additional costs due to the difference in selling price between the initial ticket and the new ticket. This will be refunded. This will be refunded to you upon simple request to the customer service department of your booking channel (SNCF, SBB or travel agency).

The exchange is free of charge (no payment of the difference in selling price between the initial ticket and the new ticket) only at ticket offices in SNCF stations in France or SBB in Switzerland.

TGV Lyria encourages its customers to request an exchange before the departure of the train initially indicated in the booking.

 

3. Compensation for services not guaranteed in BUSINESS 1ÈRE

Any person travelling in BUSINESS 1ÈRE class on 5 and 11 December who has not enjoyed the associated services may apply for a refund of their ticket up to 50% of the fare. Please contact TGV Lyria customer services: https://www.tgv-lyria.com/fr/en/contact-us.

This rule applies to a physical ticket as well as an e-ticket in BUSINESS 1ÈRE, for a refund request after the departure of the train, up to 7 January inclusive.

 

Should you have any questions, please contact your booking channel.

Others traffic information

Traffic information regarding the whole TGV Lyria network can be found in the “Works” infobox.