Accessibility for people with reduced mobility Services and fares

TGV Lyria makes exploring France and Switzerland easier, from booking to disembarking. When departing French and Swiss stations, and travelling on board TGV Lyria, you can benefit from spaces specially designed for people with reduced mobility. What’s more, we give you special rates and dedicated support services.

Services specially for you

Quiz: What does this symbol mean? ♿

It indicates that facilities are available to people with reduced mobility.

Ultra-comfort seats

Did you know? There are two spaces in 1st class (coaches 1 or 11) specially reserved for wheelchair users. That’s right, comfort is for everyone on TGV Lyria. *

No spaces available? Don’t panic. You can always opt for a regular booking if you are able to sit in a seat. Fold and stow your wheelchair, then settle into one of our comfortable seats.

Need assistance? Station staff will be happy to help. And you’ll find attentive service once on board.

*Psst. When booking, don’t forget to ask for one of these spaces.

Need to spend a penny? Our specially designed toilets are also accessible for people with reduced mobility.

Fares specially for you

On TGV Lyria, people with reduced mobility travelling in a wheelchair benefit from Standard fares with an automatic upgrade to Première.

♿ Wheelchair users fare	Regular Standard fare
👨 Wheelchair user companion in Standard (up to 3 companions)	€12/CHF 12
👩 Wheelchair user adult companion in Standard 1^ÈRE	30% off regular semi-flex fare
🐶 Wheelchair user child companion in Standard 1^ÈRE	60% off regular semi-flex fare

For any other type of disability*, only the accompanying person benefits from a special fare:

👨Companion to PRM (in Première)	38 € / CHF 37
👩 Companion to PRM (in Standard)	12 € / CHF 12

If two people with reduced mobility are travelling together, each must have a PRM ticket.

Guide dogs for the blind also travel free of charge on our trains.

💡 Don’t forget your eligibility documents (such as a disability card or medical certificate).

Our assistance services

When travelling from a French station

The station assistance service allows you to benefit from assistance when boarding and disembarking your TGV Lyria. Every effort is made to ensure your journey is a success.

Booking the best assistance for you and your luggage couldn't be easier. SNCF's Assist'enGare is available to help you up to 24 hours before your train's departure time.

Ready, steady... Book!:

By phone, from 8:00 am to 8:00 pm, seven days a week:

From France: 32 12 (free service + cost of a call)
From abroad: +33 (0)9 72 72 00 92 (free service + cost of a call)

Online via the station assistance booking form

From a sales assistant in stations, shops, on SNCF Connect or in SNCF-approved travel agencies.

Find out more about the station assistance service.

Travelling from a Swiss station

Driiiiiiiiiing. Give the SBB Contact Center Handicap a call to book your assistance service.

Reservations must be made at least one hour before boarding or disembarking. The deadline is two hours if you require shuttle service, and 24 hours for international travel. For exceptions, please refer to the overview map for passengers with reduced mobility.

Ready, steady... Book!:

By phone from 5:00 AM to 12:00 AM:

From Switzerland: 0800 007 102 (free within Switzerland)
From abroad: +41 (0) 800 007 102 (international call rates + potential additional charges from your operator)

Online via the reservation form

For more information, visit the dedicated page of the SBB Contact Center Handicap.

💡 Information: do you have a connecting train to / from London with Eurostar planned? If you are traveling with your guide / assistance dog, do not forget to register it at least 24 hours prior departure. For more information, please visit their dedicated page