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Meet Franz.

Franz is our chatbot.

He’s very well known at TGV Lyria. His name’s on everyone’s lips. He’s an attentive ear to whom you can explain your troubles. Tell him what you would like to know and let him help you.

You’ll see, he’s got all the answers.

PS: Franz won’t spill the beans. His lips are sealed. That’s right, all the personal data you give him will be kept safe. For example: your surname, first name and booking number, which are essential for processing your request. *

*Data will be only be communicated and stored for the time necessary to achieve the purpose(s) listed above and is solely for the use of the departments concerned, whether internal or external, located within or outside the European Union.  In accordance with the European General Data Protection Regulation, you may contact the Data Protection Officer at [email protected] to exercise your rights in relation to your personal data and its processing. View our privacy policy.