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Dear Customers, 
If you encounter a ticket problem (ticket not received, booked twice, request to change the seat no., etc), we would ask you to return to the point of sale where you purchased your ticket:


Other agencies affiliated with SNCF: via your usual means of contact

We will endeavour to give any other request our full attention.

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We would draw to your attention that your personal data (surname, first name, reservation no., etc.) are vital for customer services to process your request. Data will only be conveyed or retained for the period necessary to carry out the task(s) defined above, and are reserved for the use of the internal or external services concerned, located within or outside the European Union. In accordance with the European regulations on personal data protection, you may contact the DPO at to exercise your rights with regard to your personal data and their processing. To see the confidentiality policy, click here