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You can also make a request through our chatbot (at the bottom left corner of your screen). It will guide you in the process and send your request to our customer service.

Dear customers,


For any request related to your ticket (non-receipt, double booking, modification, non-applied reduction) we kindly invite you to submit a request to your point of sale :


For requests related to a delay, we invite you to make your request for compensation on :

- SNCF: "Garantie 30 Minutes SNCF"

- SBB: SBB international passenger rights


For any other request relating to an international TGV Lyria journey, we will do our best to answer you with the greatest diligence.

To facilitate the processing of your file, please provide us with a copy of the ticket(s) related to your request.

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We would draw to your attention that your personal data (surname, first name, reservation no., etc.) are vital for customer services to process your request. Data will only be conveyed or retained for the period necessary to carry out the task(s) defined above, and are reserved for the use of the internal or external services concerned, located within or outside the European Union. In accordance with the European regulations on personal data protection, you may contact the DPO at dpo-lyria@itnovem.com to exercise your rights with regard to your personal data and their processing. See the confidentiality policy here.