Train delayed, compensation paid

We know that your time is precious, so we guarantee an unrivalled punctuality rate of 88%. But, like you, we are not immune to the ups and downs of everyday life, so sometimes our trains might be delayed. Here are the types of compensation available and how to claim.

Compensation: the 30-Minute Guarantee

Did your train arrive at its destination at least 30 minutes late on a TGV Lyria journey of at least 100 km? With the 30-Minute Guarantee you are entitled to a refund.

You purchased your ticket at an SNCF point of sale

  • Between 30 mins and 1 hr: 25% of the ticket price in SNCF vouchers only 

  • Between 1 hr and 2 hrs: 25% of the ticket price in SNCF vouchers or via bank transfer 

  • 2 hrs or more: 50% of the ticket price in SNCF vouchers or via bank transfer 


👉 Claim your compensation online via the G30 Guarantee form or by post at the following address: 

Service Garantie Ponctualité SNCF  

BP 12013 - 14089 CAEN Cedex 6 
France  


💡 Tip: don’t forget to include the original paper tickets (IATA).

You purchased your ticket at an SBB point of sale

  • Between 30 mins and 2 hrs: 25% of the ticket price via IBAN. If you do not have a bank account in Switzerland via credit card.
  • 2 hrs or more: 50% of the ticket price via IBAN. If you do not have a bank account in Switzerland via credit card.

👉 Claim your compensation online via SBB Compensation for delays.