Reimbursement of tickets purchased at a SNCF point of sale
- Between 30 mins and 1 hr: 25% of the ticket price in SNCF vouchers only
- Between 1 hr and 2 hr: 25% of the ticket price in SNCF vouchers or Euros
- Between 2 hr and 3 hr: 50% of the ticket price in SNCF vouchers or Euros
- More than 3 hr: 75% of the ticket price in SNCF vouchers or Euros.
Reimbursement of tickets purchased at a SBB point of sale
- Between 30 mins and 1 hr: 25% of the ticket price in SBB vouchers ("Railbons") only
- Between 1 hr and 2 hr: 25% of the ticket price in SBB vouchers ("Railbons") or CHF
- Between 2 hr and 3 hr: 50% of the ticket price in SBB vouchers ("Railbons") or CFF
- More than 3 hr: 75% of the ticket price in SBB vouchers ("Railbons") or CFF
How to obtain this compensation?
- If you travel with a SNCF e-ticket: claim your compensation online via contact form. You must precise your name and 6 digits booking reference.
- If you travel with a SNCF or CFF ticket: claim your compensation by filling the envelope or any form given onboard your train or at destination. Don't forget to join the original travel documents and your bank account details.
- If you didn't receive this envelope, you can send your original tickets directly to the following addresses:
For tickets purchased at a SBB point of sale :
SNCF Régularité
Service Garantie Ponctualité SNCF
BP 12013 - 14089 CAEN Cedex 6
France
For tickets purchased at a SBB point of sale:
Schweizerische Bundesbahnen SBB
Personenverkehr
Kundendienst
Postfach
CH-3000 Bern 65
Switzerland