Train delayed, Ticket reimbursed!

Your train was at least 30 minutes late arriving at its destination on a TGV Lyria journey of at least 100 km. Compensation may be paid as part of the Punctuality Guarantee. Please refer to the conditions set out in the table below, depending on whether you purchased your ticket in EURO or CHF:

Reimbursement of tickets purchased at a SNCF point of sale

  • Between 30 mins and 1 hr: 25% of the ticket price in SNCF vouchers only
  • Between 1 hr and 2 hr: 25% of the ticket price in SNCF vouchers or Euros
  • Between 2 hr and 3 hr: 50% of the ticket price in SNCF vouchers or Euros
  • More than 3 hr: 75% of the ticket price in SNCF vouchers or Euros.

Reimbursement of tickets purchased at a SBB point of sale

  • Between 30 mins and 1 hr: 25% of the ticket price in SBB vouchers ("Railbons") only
  • Between 1 hr and 2 hr: 25% of the ticket price in SBB vouchers ("Railbons") or CHF
  • Between 2 hr and 3 hr: 50% of the ticket price in SBB vouchers ("Railbons") or CFF
  • More than 3 hr: 75% of the ticket price in SBB vouchers ("Railbons") or CFF

How to obtain this compensation?

  • If you travel with a SNCF e-ticket: claim your compensation online via contact form. You must precise your name and 6 digits booking reference. 
  • If you travel with a SNCF or CFF ticket: claim your compensation by filling the envelope or any form given onboard your train or at destination. Don't forget to join the original travel documents and your bank account details. 
  • If you didn't receive this envelope, you can send your original tickets directly to the following addresses:

For tickets purchased at a SBB point of sale :

SNCF Régularité 
Service Garantie Ponctualité SNCF
BP 12013 - 14089 CAEN Cedex 6
France

For tickets purchased at a SBB point of sale:

Schweizerische Bundesbahnen SBB
Personenverkehr
Kundendienst
Postfach
CH-3000 Bern 65
Switzerland